Membership Cancellation
WE’RE SORRY TO SEE YOU GO
Please fill out this form and we will be in touch with you shortly to finalize cancelling your membership.
1. If you decide to reactivate your membership in the future (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.
2. If you would like to put your membership on hold instead of canceling, you can submit a Membership Hold Request for a 15, 30, 60 or 90 day period. If you’re sure you’d like to cancel, just complete and submit the form below. This will serve as your 5-day written cancellation notice as required by your membership agreement. Your membership will be cancelled 5 days from the submission of the form below. Note that if you have a scheduled renewal payment within this 5-day period, the payment will be processed as scheduled. All payments are non-refundable.
3. Cancellation of membership prior to the expiration of any specified commitment period requires an early termination fee equal to the standard non-discounted month-to-month rate.
4. Cancellations can be done up to 5 days before their next billing cycle. If a membership is cancelled before the end of the contract they will be billed the difference of what they should have been paying based on the duration of the membership. For example, if they are on the 12-month contract and cancel at the 7-month point they will be billed the difference between the 6-month contract and the 12-month contract for all 7 months.
