1. As stated in your membership agreement, you have the option to put your automatically recurring monthly membership on hold for any reason. Membership hold requests must be submitted no less than 5 business days before your forthcoming scheduled renewal date, as well as 5 days before your requested hold date. Membership hold requests received later cannot be processed until after the forthcoming scheduled renewal payment. All membership payments are non-refundable.
2. Membership hold requests are available in 15, 30, 60 and 90-day increments. Upon expiration of the hold period that you select below, your account will automatically reactivate and regular membership payments will resume.
3. If you chose to cancel your membership during the hold period, the standard 30-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is canceled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
4. There is a 1 dollar per day hold fee that goes towards covering your access to at home workouts, tracking etc.
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HOLD POLICY
Month-to-Month Membership Agreements and Annual Membership Agreements: You may place your Membership on hold two (2) times per calendar year up to three (3) consecutive months each time. Advanced notice of at least two (2) business days is required. The hold must be 30 days in duration at a minimum and 30 days must elapse between holds. Upon expiration of the term of the hold, your account will automatically become active and payments will resume. Should you choose to return prior to the end of their hold period, the hold will be released and payments will resume.
CANCELLATION POLICY
All membership agreements require 30-days written notice to cancel your membership. This form will serve as your 30-days written cancellation notice. Note that if you have a scheduled renewal payment within 30-days of your invoice billing date, the payment will be processed as scheduled. Your membership will be canceled at the end of your final paid month. All payments are non-refundable. All grandfathered membership rates will also be forfeited and returning members will be subject to current rates.
MEMBERSHIP CANCELLATION REQUEST
Please fill out the form below and one of our team members will review your request. Warning. The submission of this form does not cancel your membership. We will review your request, then reach out to confirm.
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